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IT and Telecoms > Case Study
Quantitative Research and Relational Database Reporting
For a number of years FDS has conducted client satisfaction research for BT Complete, a unit of BT which provides project management services to major organizations.
Interviews take place at project completion or at an interim stage. Individual customised reports are produced monthly/ quarterly from a relational database designed and managed by the FDS Data Intelligence Team.
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"BT is committed to understanding our customers and to ensure that we use this understanding to drive improvements. BT has had a long, successful relationship with FDS in delivering customer satisfaction.”
Alison Jones
Head of Research Strategy and Transformation
BT Customer Insight |
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