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BT Retail Choose FDS to Measure Team Performance
In order to ensure consistent
high quality service to their customers,
the BT Retail Project Management Team is
working with FDS to measure and track performance
and customer satisfaction. Historically
performance has been measured through the
use of self completion questionnaires sent
out to customers on completion of a major
project and reasonable response rates have
been achieved. The new wave of research
aims to improve the detail, quality and
the value of the customer feedback.
Research will be carried
out at FDS’ Newcastle telecentre by experienced,
specialist business researchers over a 6
month period.
This replicates elements
of similar studies already carried out by
FDS for other Project Management Teams at BT.
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“It is crucial for the Carbon Trust to keep up to date with UK business’ attitudes towards climate change and plans they have in place to address the issue. The FDS report delivered excellent insight and complements existing tools we use to keep our finger of the pulse.”
Marcus Rand
Head of PR and Corporate Communications
Carbon Trust |
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