OFWAT Publish FDS Report into Consumer Experiences within the Water Industry

FDS International recently produced a report for the water regulator Ofwat into consumer experiences within the water industry. In producing this report, FDS implemented a three-stage programme of quantitative research amongst customers who had made contact with their water/sewerage provider.

The object of the research was to test the feasibility of Ofwat introducing a consumer experience survey as part of its regulatory performance measures. To read the report in full, please click here.